ANY QUESTIONS ABOUT SHIPPING, ORDER STATUS, SIZING OR ANYTHING ELSE: PLEASE EMAIL [email protected] PLEASE DO NOT DM ABOUT ORDERS OUR INSTAGRAM IS STRICTLY CONTENT.
Payment
Can I pay without PayPal? - YES, You can pay without having PayPal, please see instructions below:
At check out enter your shipping information, select "Pay with PayPal". A popup will open, scroll down to the bottom and select "Pay with Debit or Credit Card" and you are all set to pay directly with your card- no need to have a PayPal account or log in.
Free T Shirts
What size will my free T Shirt be? - When ordering during a promotion with free t-shirt, your free t will come in the size of the other t shirts on your order.
Did my free T Shirt ship with my order? - When items ship the free t shirt will not be included on your shipping e-mail but we can assure you it will be in the package as long as the code was used at time of purchase. Please do not reach out to ask if your free tee is included, it is!
Please remember you MUST use code at checkout to receive a free t-shirt and no two offers can be combined. If you use a % off discount you will not receive a free t-shirt.
Shipping Speed
When will my order ship? - Standard lead time for production on full price orders is 10-14 business days prior to shipment as all items are handmade to order.
If you purchase during a BOGO/Sale/Using a discount code, lead time is 3-4 weeks for production prior to shipment.
If you purchased during our very limited 50% Off Sale, Lead time is 5-6 weeks for production prior to shipment as all items are handmade to order. We do anticipate many orders shipping ahead of this time frame and finishing production at our normal sale lead time (3-5 weeks).
Please check your email for updates before reaching out. If you are past the allotted business days above, feel free to email to check status ([email protected])
Has my order been handed over to USPS? -If you see an SSK scan on your USPS Order, this means that your order has been scanned on site and handed over to the Post Office. USPS is experiencing numerous delays that are beyond our control. We assure you that the Post Office has your package and it will be moving soon.
Incorrect Address Entry - My package was bounced back, what now? Please note, Misguided The Brand. is not responsible for packages that are mis-delivered or go missing due to incorrect address, recipient or zip-codes being entered. It is the customer's responsibility to enter the proper address, with a valid recepient and unit # if there is more than one resident to a building. Should your package be returned to Misguided The Brand (and delivered to Misguided The Brand.) we will reach out to you to regarding reshipment. If we do not receive the package back and the address or recepient is not valid, it is the customers responsibility to deal with USPS on this.
International Shipping
How will my order ship internationally? - At this time we don't offer International Shipping but will be Jan 2023. Stay tune for updates.
Orders
Can I make changes to my order? - Absolutely no changes can be made to your order once placed. We cannot make any changes to your shipping address or items in your order.
Returns
Can I Return a purchase? - All sales are final. All items are custom, made to order items, therefore we do not accept returns, exchanges or process refunds for any order once it is placed in production.
If you have any questions please reach out to us prior to purchasing at [email protected]
Questions
Don't see what you are looking for? - Reach out to us via email at [email protected]. We do not answer DMs so this email is the best and only way to get in touch.